Delete Shop Account
Permanently delete your OrderBy Shopkeeper account and all shop data
This action cannot be undone
Deleting your shop account will:
- • Permanently remove your shop profile and menu
- • Delete all order records from your dashboard
- • Remove access to customer order history and messages
- • Cancel active subscriptions or services
- • Disable your payment collection ability
What happens when you delete your account?
Your shop will be immediately deactivated and removed from the OrderBy platform. Customers will no longer be able to place orders.
All personal shop data (name, address, contact info, menu, settings) will be permanently deleted within 30 days in compliance with GDPR and privacy regulations.
• Order receipts & transaction records: Retained for 7 years (India tax/GST compliance)
• Payment history: Retained for dispute resolution & chargeback protection (180 days minimum)
• Chat transcripts: Retained for 90 days to resolve customer disputes, then deleted
• Anonymized analytics: Retained indefinitely (non-identifiable usage patterns)
Your data will be removed from all active systems. Standard server backups may retain data for up to 90 days before expiring.
How to Delete Your Account
Open the OrderBy Shopkeeper App
Sign in with your shop account credentials
Go to Support Channel
Navigate to the Chat or Support section in the app
Type "account delete"
Send a message in the support chat and type exactly: account delete
Confirm & Verify Email
Follow the confirmation link sent to your registered email address within 7 days
Request Account Deletion
If you're unable to delete from the app, submit a deletion request below:
Deletion Request Submitted
We've received your account deletion request. A confirmation email has been sent to .
Next steps: Please click the confirmation link in the email within 7 days to complete the deletion process.
Your shop account will be permanently deleted within 30 days. Order records will be retained as per legal requirements.
Frequently Asked Questions
How long does account deletion take? expand_more
Your shop is deactivated immediately after confirmation. All personal data is deleted within 30 days. Tax and payment records are retained for legal compliance (7 years minimum).
What happens to pending orders? expand_more
Upon deletion request, you must resolve all pending orders with customers. Your shop will be marked as inactive and no new orders can be placed. Existing orders remain visible for dispute resolution purposes.
Can I recover my account after deletion? expand_more
No, account deletion is permanent and cannot be undone. All shop data will be permanently removed. You can create a new shop account after deletion if needed.
What about pending payments and payouts? expand_more
Any pending payouts will be processed before account deletion. Outstanding balances must be settled. Payment records and transaction history will be retained for 7 years (tax compliance) but will not be accessible through your account.
What data is permanently deleted? expand_more
We permanently delete: shop profile, menu items, shop settings, preferences, customer reviews/ratings, and chat messages (after 90 days). We retain: order receipts (7 years), payment records (180 days minimum), and anonymized analytics.
Do you need email confirmation? expand_more
Yes. We send a confirmation email to verify the deletion request. You must click the confirmation link within 7 days to complete the process. This ensures the deletion request is legitimate and prevents accidental account deletion.
Need Help?
If you have questions about account deletion or need assistance, reach out to our support team via WhatsApp or email.